Jabra Enhance Select App
Role
Lead Product Designer,
Jabra Hearing
Team
Director of Product Design (Post-purchase), Product Manager (App),
Engineering Teams (App)
Tools
Figma, Figjam, Jira, Amplitude, StoryBook, Google Suite, Salesforce, Usertesting.com, Slack
Since 2021, I've been the primary designer for the app, connecting hearing aids to smartphones, simplifying the use of advanced hearing aids, and providing access to remote audiology care.
My role involves cross-functional work — driving design for new features, continuously improving user experience, and shaping the product design roadmap using audiology and user insights.
I collaborate closely with product teams, engineers, researchers, domain experts, and data analysts to address challenges, identify unmet needs, create effective design strategies, and ensure a smooth user journey through rigorous testing.
Additionally, I maintain and evolve the app's design system, ensuring accessibility, consistency, and scalability for continued strength and growth.
Jabra's customers
Designing for a broad spectrum of customers
Jabra serves a range of hearing aid users, spanning from low-tech to high-tech individuals, including switchers and first-time buyers aged 30 to 80. Our focus is on designing for these varied customers, ensuring accessibility and ease of adoption, considering usability and technical aspects for better usage of our advanced product.
Key projects:
Help when you need it
Empower customers to become hearing aid expert with tutorials
Hearing aid controls
Destigmatizing the use of hearing aid controls through an app
Hearing aid programming
Request and install sound adjustments - no more office visits
Accessibility & Efficiency
Crafting our JES design system keeping accessibility in mind