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PROBLEM STATEMENT

Jabra Enhance Select App

Role

Senior Product Designer,

Jabra Hearing

Team

Director of Product Design (Post-purchase), Product Manager (App),

Engineering Teams (App)

Tools

Figma, Figjam, Jira, Amplitude, StoryBook, Google Suite, Salesforce, Usertesting.com, Slack

Since 2021, I've been the primary designer for the app, connecting hearing aids to smartphones, simplifying the use of advanced hearing aids, and providing access to remote audiology care.

 

My role involves cross-functional work — driving design for new features, continuously improving user experience, and shaping the product design roadmap using audiology and user insights.

 

I collaborate closely with product teams, engineers, researchers, domain experts, and data analysts to address challenges, identify unmet needs, create effective design strategies, and ensure a smooth user journey through rigorous testing.

 

Additionally, I maintain and evolve the app's design system, ensuring accessibility, consistency, and scalability for continued strength and growth.

Brief

Jabra's customers

Designing for a broad spectrum of customers

Jabra serves a range of hearing aid users, spanning from low-tech to high-tech individuals, including switchers and first-time buyers aged 30 to 80. Our focus is on designing for these varied customers, ensuring accessibility and ease of adoption, considering usability and technical aspects for better usage of our advanced product.

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Key projects:

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Onboarding & Pairing

Simplifying hardware-software bluetooth pairing and connectivity

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Help when you need it

Empower customers to become hearing aid expert with tutorials

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Connect with Care Team

Convenient scheduling to meet with your hearing specialist

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Hearing aid controls

Destigmatizing the use of hearing aid controls through an app

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Remote Settings

Request and install sound adjustments - no more office visits 

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Accessibility & Efficiency

Crafting our JES design system keeping accessibility in mind

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